Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it - this means it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
To start a return:
Step 1. Simply fill the return request on our website page here.
Step 2. If your return is accepted, you can then send the returned item to us on our return address provided below:
Items sent back to us without first filling the online return request will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.
Are returns free?
For UK returns, you can return via your local post office using the returns address information included in your parcel, but this service is not paid for and this cost will be your responsibility. Please note, we recommend sending back your items tracked as we cannot be held liable for any items that fail to reach us.
For international returns outside of the UK, we do not provide free returns labels and cannot be held responsible for any return postage costs.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (it can take up to 10 working days).
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Items on sale are refunded the same way as regular priced items (read above).
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
Have you received my return?
We don’t contact our customers as soon as we have received your return, only when we have processed a refund/exchange so there’s no need to panic if you haven’t heard from us – we’re just working our way through our returns! If you want to see if we have received this in the meantime, we recommend checking your returns tracking number (found on your postal receipt).